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FAQs

What is 'In association with Amazon.co.uk'?  

We use Amazon to fulfil all our orders. We utilise their shipping, secure payment process, order tracking and excellent customer service.

What happens when I'm ready to checkout?

Once you have finished adding all your chosen products to the shopping cart click ‘Checkout’ and you will be directed to Amazon.co.uk. Click the ‘Continue’ button and you will then be able to use the information already stored in your Amazon account to complete your order. If you don't already have an Amazon account you will be given the option to open one.

What if I want to return an item?

Just visit the Amazon site and go to the section headed 'Let us Help You' in the bottom right of the site. Then select 'Returns are easy' where you will find all the options available to you for returning products.

What if I have a problem with my order?

With Amazon fulfilling all our orders you need to contact Amazon directly. Login to your account and go to the 'Help' section. This section contains information about dealing with all kinds of problems.